Privacy Policy

This Privacy Policy explains how Origentai ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website at origentai.com or contact us. We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Origentai is the data controller for personal data collected through this website. If you have any questions about this policy or how we handle your data, you can contact us at:

Origentai
Email: [email protected]

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information — your name, email address, phone number, and business name when you submit our contact form or enquiry.
• Message content — the content of messages you send us through our contact form.
• Technical data — your IP address, browser type, device type, operating system, and pages visited, collected automatically when you visit our website.
• Cookie data — information stored by cookies on your device (see Section 9 for details).

We do not collect sensitive personal data (such as health data, financial account numbers, or biometric data) through this website.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you request.
• To send you information relevant to your enquiry (e.g., a proposal or quote).
• To improve our website and understand how visitors use it.
• To comply with our legal obligations.
• To protect our legitimate business interests, such as fraud prevention.

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 of the UK GDPR:

• Consent (Art. 6(1)(a)) — when you tick the consent checkbox on our contact form, you give us consent to process your data to respond to your enquiry. You may withdraw consent at any time by contacting us.
• Legitimate interests (Art. 6(1)(f)) — for technical data collected to ensure website security and performance, where our interests do not override your rights and freedoms.
• Legal obligation (Art. 6(1)(c)) — where we are required by law to process or retain data.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data (contact form submissions) — retained for up to 2 years from the date of your enquiry, or until you ask us to delete it, whichever is sooner.
• Client data (if you become a client) — retained for 6 years after the end of our relationship for accounting and legal compliance purposes.
• Technical/analytics data — retained for up to 12 months.

6. Who We Share Your Data With

We do not sell or trade your personal data. We may share it with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Web hosting providers — to host our website and store data securely.
• Email service providers — to send and receive messages.
• Analytics providers — to understand website traffic (where applicable, using anonymised or aggregated data).

All third-party processors we use are required to process your data only on our instructions and in accordance with applicable data protection law.

7. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place — such as using service providers covered by an adequacy decision or standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you.
• Right to rectification — to ask us to correct inaccurate data.
• Right to erasure — to ask us to delete your data ("right to be forgotten").
• Right to restrict processing — to ask us to limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your experience and help us understand how you use our site. We use the following types of cookies:

• Strictly necessary cookies — required for the website to function (e.g., session security). These cannot be disabled.
• Analytics cookies — used to collect anonymised information about how visitors use our site. We only set these with your consent.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the website.

10. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include HTTPS encryption, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Online: Use our contact form